Политика доставки

Shipping Policy 

Effective date: January 18, 2026

This Shipping Policy explains how Azon Market processes and ships book orders, estimated delivery times, shipping costs, tracking, and what to do if there’s a delivery issue.

1) Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • If an item is unavailable or requires extra handling time, we will notify you by email.

2) Shipping Coverage

We deliver to supported destinations available at checkout.
If your location is not available at checkout, please contact us and we will confirm whether shipping can be arranged.

3) Shipping Methods

Available shipping methods depend on your destination and order size and may include:

  • Courier delivery 

  • Pickup point / parcel locker 

  • Postal service 

Shipping options and pricing are displayed during checkout before payment.

4) Estimated Delivery Times

Delivery times are estimates and may vary due to carrier operations, peak seasons, weather, or customs (for cross-border shipments).

  • Local delivery: usually 1–5 business days

  • Cross-border delivery: usually 7–21 business days

  • Express options: if available, usually 3–10 business days

Exact estimates are shown at checkout whenever possible.

5) Shipping Costs

  • Shipping fees are calculated at checkout based on destination, package weight/size, and chosen delivery method.

  • We may offer free shipping promotions or special shipping rates from time to time. Any conditions will be displayed on the website and/or at checkout.

6) Tracking

  • If tracking is available for the selected shipping method, you will receive a tracking number by email once the order is shipped.

  • Some low-cost shipping methods may have limited tracking updates.

7) Address Accuracy

Please ensure your shipping information is correct and complete, including:

  • full address details (unit/apartment, entrance code if applicable)

  • a reachable phone number (for courier coordination)

If a parcel is delayed or returned due to an incorrect/incomplete address, additional shipping fees may apply.

8) Failed Delivery Attempts

If delivery fails due to reasons such as:

  • incorrect address information

  • recipient not available

  • recipient unreachable by phone

the carrier may attempt re-delivery, hold the parcel at a pickup location, or return it to us. Re-shipping costs may apply in case of return.

9) Damaged Items

We pack books carefully, but if your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the outer packaging and the damaged item(s)

We will review the case and offer a replacement or refund according to our Return & Refund Policy.

10) Lost or Missing Orders

If your order hasn’t arrived within the estimated timeframe:

  • Check tracking 

  • Contact us with your order number

We will investigate with the carrier. If the shipment is confirmed lost, we will offer a replacement or refund.

11) Customs, Duties & Taxes 

For cross-border shipments:

  • Customs duties, taxes, and import fees may apply depending on local regulations.

  • These charges are the customer’s responsibility unless stated otherwise at checkout.

12) Contact Us

For shipping questions, please contact Azon Market:

  • Email: info@azon.market 

  • Phone: +371 66118040

  • Business hours: Mon–Fri, 10:00–19:00